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UCaaS for Microsoft Teams

Transform your Microsoft Teams experience with UCaaS for Teams Calling Services. Empower your workforce by integrating enterprise-grade voice capabilities directly into the Teams platform, ensuring a unified, streamlined approach to communication. With Teams Calling Services, you can seamlessly make and receive calls from anywhere, using any device, all while accessing the full suite of Teams collaboration tools. This solution supports direct routing or operator connect, providing flexibility to connect existing telecom providers, or you can opt for a fully integrated Microsoft Calling Plan. Gain access to advanced calling features like auto-attendants, call queues, voicemail transcription, and detailed analytics, enhancing your organization's communication efficiency while keeping your team connected and agile in any working environment.

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Why Choose Microsoft Teams Calling Services?

Microsoft Teams Calling Services enables businesses to stay agile and connected with reliable, scalable voice solutions tailored to their needs. This cloud-based calling service offers a variety of features to ensure your team can communicate efficiently, including direct routing to your current telecom provider or a Microsoft Calling Plan for an all-in-one experience. By bringing enterprise telephony into your existing Teams platform, your workforce has access to a modern communication toolset designed to streamline your operations and drive better outcomes.

Key Features of Microsoft Teams Calling Services

  • Enterprise-Grade Voice 

    Add voice capabilities to your Microsoft Teams experience. Offering crystal-clear call quality and reliable connectivity, your team can seamlessly connect with clients, partners, and colleagues globally.

  • Calling Plan Options

    Simplify setup and reduce complexity with Microsoft Calling Plans, which offer an all-in-one solution including phone numbers, calling minutes, and PBX features. Enjoy the benefit of quick provisioning and integration into your Teams environment.

  • Auto-Attendants & Call Queues

    Route incoming calls effectively with auto-attendants and call queues. Auto-attendants greet callers, provide menu options, and ensure efficient call routing, while call queues distribute incoming calls to specific teams or departments based on availability.

  • Voicemail Transcription & Access Anywhere

    Teams Calling Services offers a voicemail system with transcription capabilities, providing quick and easy access to messages. Voicemails are delivered directly to users through email or Teams, ensuring timely follow-ups and smooth communication.

  • Seamless Device Support

    Make and receive calls across multiple devices, including desktop computers, mobile phones, Teams-certified desk phones, and headsets. This ensures that your workforce stays connected, whether at the office, on the road, or working remotely.

  • Advanced Analytics & Reporting

    Monitor call performance, user activity, and call quality with detailed analytics and real-time reporting. The Teams Admin Center provides valuable insights to improve user experiences and troubleshoot issues quickly.

  • Integration with Microsoft 365 & Business Applications

    Leverage deep integration with Microsoft 365 apps such as Outlook, SharePoint, and OneDrive, allowing users to access their email, calendar, and files directly within the Teams platform. Integrations with third-party business applications are also available to streamline workflows and enhance collaboration.

  • Secure & Compliant Communication

    Maintain security and compliance with Microsoft’s robust, enterprise-grade security standards, ensuring your calls and data are protected. Benefit from built-in encryption, authentication, and advanced privacy controls, supporting industry-specific compliance needs.

  • Easy Scalability & Global Reach

    Scale your communication capabilities to meet the needs of your growing business. Microsoft Teams Calling Services is designed to support companies of all sizes, with the ability to quickly add users, set up new locations, and ensure global connectivity without the limitations of traditional telephony systems.

Direct Routing & Operator Connect Options

Connect Microsoft Teams to your preferred telecom carrier using Direct Routing or Operator Connect. Direct Routing allows you to leverage existing phone numbers and SIP trunks, offering flexibility and control over costs. Operator Connect provides a streamlined setup through Microsoft-approved operators, simplifying management and ensuring reliable voice services. Both options support business continuity and scalable connectivity as you migrate to Teams Calling.

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